Contact

Subscribe via Email

Subscribe via RSS/JSON

Categories

Creative Commons Attribution 4.0 International License
© Rakhesh Sasidharan

Elsewhere

Unable to login to vSphere because the admin@system-domain password cannot be reset

vSphere 5.1 has admin@system-domain as the default admin account. vSphere 5.5 changes that to administrator@vsphere.local. However, if you upgrade from 5.1 to 5.5 the default admin account remains admin@system-domain. Which is fine and dandy until the password for this account expires. Then you are unable to reset or login! See below. :)

Trying to login as usual

1 - login

Password has expired, needs a reset

2 - reset

Reset fails though coz you can only reset for the vsphere.local domain

3 - reset fails

Missed out on taking a screenshot but if you were to try and login with administrator@vsphere.local instead you get an error that the credentials are invalid (because that account doesn’t exist!). So you are stuck!

What do you do?

Solution is to reset the admin password

When you do this vSphere automatically creates the administrator@vsphere.local account. Follow the steps in this KB article.

4 - reset password

Now you can login with administrator@vsphere.local and the generated password.

Unable to login to vSphere because the admin@system-domain password cannot be reset by rakhesh is licensed under a Creative Commons Attribution 4.0 International License.